Black cow mascot standing and keeping his hands on waist

Yes. On each product page, you can choose the size, customize colors, add your logo or text, and select accessories. For a 100% custom-made creation based on your own concept or sketch, contact our team: we will guide you from initial design through to production.

Manufacturing takes about 10 working days (24 h with the Fast Delivery option), counted from receipt of full payment and of all the information needed. Transit time is then added: about 5 working days with free delivery (and to the United Kingdom), 4 to 5 working days with paid standard services, 3 to 4 working days with express services and 4 to 5 working days with Fast Delivery. These times are estimates; the exact time and price are shown on each product page and at checkout. If your mascot is needed for a fixed-date event, please tell us the date before ordering so we can check feasibility together.

The turnaround time depends on the complexity of the project: design, sketch approval, and manufacturing. Our team will provide an estimated delivery timeline with your quote before any order is placed.

Yes, by selecting the "2D sketch before production" option on the product page. Manufacturing will then begin once you have approved the sketch. Our designer prepares the sketch in about 2 hours (business hours) after receiving your payment and all the necessary information, and sends it to you by email.

SpotSound is a French company: design, customer service, and order tracking are managed from France.

Our mascots are crafted using professional-grade materials chosen for their lightness, comfort, and durability: high-density foam for the structure, durable and breathable fabrics, plush, felt, or textile trims depending on the model.

A complete mascot costume weighs approximately 6 kg, depending on the model, size, and selected options. The weight is distributed evenly to ensure good stability and ease of movement.

Available sizes are listed on each product page, typically ranging from S to XXXL for performers between approximately 1.60 m and 1.95 m (5'3" to 6'5"), as well as a child size. For specific body measurements, please provide the performer's details before ordering.

Select the size that corresponds to the performer's height. If in doubt, send us their measurements prior to ordering and we will gladly advise you. The size chosen during checkout serves as the basis for manufacturing, so please verify it before confirming your order.

Yes. Our mascots are designed to be lightweight and breathable. We recommend taking regular breaks, especially during long events or in hot weather. Optional accessories such as a built-in fan and cooling vest further enhance wearer comfort.

Yes. You can add an optional built-in head fan and a cooling vest worn underneath the costume. These options are available on the product page under accessories.

Yes, in most cases. If the performer has specific requirements, please let us know when placing your order.

Yes, our mascots can be used both indoors and outdoors. In rainy or extreme weather conditions, we recommend limiting exposure to protect the materials.

The head should be cleaned by hand using a soft cloth, lukewarm water, and mild soap. The body can be machine-washed in cold water on a delicate cycle. Allow it to air-dry away from direct heat sources, and never use a tumble dryer.

Store it in a clean, dry place away from direct sunlight, preferably in a transport bag or breathable garment cover. Make sure not to crush the head so that it retains its shape.

No. SpotSound exclusively sells custom-made mascots; we do not offer rental services.

Yes, a child size is available for our models. For specific measurements, please contact us before ordering.

Yes. If you need multiple mascots for the same project or event, contact our team: we will provide a customized quote tailored to your requested quantity and delivery timeline.

Please contact us before ordering with your required deadline: we will let you know if it is feasible and advise you on the options compatible with your timeframe.

Yes, we ship worldwide with tracking. Delivery is free with Chronopost throughout Europe (except the United Kingdom, where delivery is charged per mascot), and with USPS (USA) or Canada Post (Canada) from USD 2,000 of purchases, customs fees included; there is no free option to other countries. Outside the European Union, flat customs fees of 15% (25% for the USA and Canada) are added at checkout, on top of any applicable taxes; they are not VAT. In principle, nothing more is payable on delivery.

As soon as your order is dispatched, you will receive an email with your tracking number, allowing you to follow your package until delivery. Our customer service team is always on hand should you have any questions.

No, payment must be made in full upon ordering, prior to launching production. We accept credit/debit cards, bank transfers, and secure online payments.

For a non-personalised model (only the size chosen), you have 14 days from receipt to exercise your right of withdrawal and return it to us. Personalised mascots (colours, logo, text, accessories, options, measurements or custom design) are made to your specifications: they cannot be cancelled after payment or returned, except as provided by law. All the conditions are set out in our Terms and Conditions of Sale; please check your choices carefully before confirming your order.

Our mascots are covered by a 2-year warranty (the legal guarantee of conformity), as well as the guarantee against hidden defects. If there is a manufacturing defect, we repair or replace the affected part, depending on the case. Normal wear and tear, improper care or misuse are not covered. Details are set out in our Terms and Conditions of Sale.

Contact our customer service team with photos of the issue. If the defect is covered under warranty, we will offer a repair or replacement; otherwise, we will advise you on the best possible solution.

The shoe option provides enhanced comfort and stability while completing the overall look of the mascot. Without this option, the performer wears their own shoes.