A made-to-order mascot takes around ten days to manufacture, and shipping time is added on top depending on the destination. If your event has a fixed date, tell SPOTSOUND.CO.UK that date before ordering so the team can confirm together whether it is feasible.
How long does it take to get a mascot made to order?
Manufacturing generally takes around ten days. Shipping time is added to this and varies depending on the destination country, so the total delay is always production plus transport, not production alone.
The estimated timeframe displayed at checkout is indicative only. For an event with a fixed date, do not rely on that estimate alone: contact the team first and let them know the date so feasibility can be confirmed before you pay.
- Production: around ten days
- Shipping: added, depends on the destination country
- Checkout estimate: indicative only
Tell us your event date before ordering
The most useful step for a dated event is to give your deadline before placing the order. SPOTSOUND.CO.UK can then confirm with you whether the mascot can arrive in time, instead of you discovering a problem after payment.
When you write, mention the event date, the delivery country, the model you are considering, and the options you want. The more precise the request, the easier it is to advise you on what fits your schedule.
- Event date and delivery country
- Chosen model, size and options
- Any specific needs of the performer
Can I place an urgent or rush order?
Contact the team before ordering with your required deadline. They will tell you whether it is feasible and advise you on the options compatible with your timeframe.
Keep in mind that adding steps can affect your calendar. For example, the optional 2D sketch before production means manufacturing begins only once you have approved the sketch, so build that approval time into your plan. A fully custom creation based on your own concept follows a timeline that depends on design, sketch approval and manufacturing, and an estimate is given with your quote before any order.
Ordering several mascots or a large quantity
If you need multiple mascots for the same project or event, such as for a club, a school or a company campaign, contact the team rather than ordering one by one. You will receive a customized quote tailored to your requested quantity and delivery timeline.
State the number of mascots, the sizes needed, the models and the date of the event in your first message. This lets the quote reflect both the quantity and your real deadline.
Payment, delivery abroad and customs
Payment must be made in full upon ordering, before production is launched. Installments are not available. Credit and debit cards, bank transfers and secure online payments are accepted.
SPOTSOUND.CO.UK ships worldwide with end-to-end tracking. As soon as your order is dispatched, you receive an email with a tracking number. For deliveries outside the European Union, customs and import duties apply and are indicated during checkout, so plan for them in your budget and your timing.
No withdrawal: check size and options before validating
Each mascot is made to order according to your specifications, so the right of withdrawal does not apply. Once payment has been processed, the order cannot be canceled, except as provided by law.
Before validating, check the size, which is chosen according to the performer's height and serves as the basis for manufacturing, as well as colors, logo or text, and accessories. If in doubt about size, send the performer's measurements before ordering and the team will advise you.
- Size: sizes typically range from S to XXXL, plus a child size
- Options: cooling fan, cooling vest, shoes, 2D sketch
- Colors, logo and text on the product page
Frequently asked questions about ordering a mascot for an event
How long does it take to receive a custom mascot?
Manufacturing generally takes around ten days, and shipping time is added depending on the destination country. The timeframe displayed at checkout is indicative only, so for a fixed-date event, confirm feasibility with the team before ordering.
Can I order a mascot for a specific event date?
Yes, but let SPOTSOUND.CO.UK know your date prior to ordering so feasibility can be confirmed together. This avoids surprises, since production time and shipping both need to fit before your event.
Do you handle rush orders?
Contact the team before ordering with your required deadline. They will tell you whether it is feasible and advise you on the options compatible with your timeframe.
Can I order several mascots at once?
Yes. For multiple mascots or a bulk order, contact the team and you will receive a customized quote tailored to your requested quantity and delivery timeline.
Can I pay in installments or cancel after paying?
No. Payment is made in full upon ordering, before production starts. Because each mascot is made to order, the right of withdrawal does not apply and the order cannot be canceled, except as provided by law.
Do you ship outside the European Union?
Yes, worldwide with end-to-end tracking. For deliveries outside the European Union, customs and import duties apply and are indicated during checkout. A tracking number is emailed once your order is dispatched.