Reading your order history
A mascot for a society, a charity or a university department is not taken off a shelf. It is made to order, so the order passes through a sequence of statuses. You can check the current one whenever you like by signing in to your account and opening "Order history and details".
What the statuses mean
- Status 1, Payment accepted. Your money has arrived and been confirmed. We record the order and pass it to the workshop so that production can begin.
- Status 2, Manufacturing, phase 1 (pre-production). Before any sewing, the team goes through your order details, prepares the patterns and sets aside the materials.
- Status 3, Manufacturing, phase 2 (finishing). The pieces are put together and the mascot is given its final touches, ahead of being boxed up for the courier.
- Status 4, Shipped. The carrier now has your parcel. We email you, and when a tracking number is available we send that too, so you can watch the delivery progress.
Timings to keep in mind
Making the mascot (phases 1 and 2) takes about 10 working days in all, and 24 h if you chose Fast Delivery. The clock starts when we have received full payment together with all the information we need. If you opted for a 2D sketch, it also waits for your approval.
Once the parcel has left us, the delivery time is set by the shipping option you selected, by the lead times of local carriers and, where it applies, by customs formalities in force in your country.
Need to ask something?
Use the contact form and quote your order number, and a member of the team will get back to you within 24 h.