Ordering a custom mascot online at SPOTSOUND.CO.UK follows a clear sequence: choose your mascot type, select your options, approve the design, then production and tracked delivery. Each step is described below, so you always know what comes next.
Step 1: Choose your mascot type
SPOTSOUND designs and makes custom mascot costumes for brands, companies, clubs, schools, associations and individuals. Start with the purpose and audience of your mascot:
- Club or school: frequent use, recognisable character, durability
- Company or brand: your colours, logo or text
- Shop or event: long hours on your feet, good visibility
- Party or children: right size and a friendly look
If an existing model fits your needs, you can order it directly. For a 100% custom creation based on your own concept or sketch, contact the team.
Step 2: Select your customisation options
On each product page, you can choose the size, customise colours, add your logo or text and select accessories.
- Size: from S to XXXL, plus a child size
- Colours adapted to your identity
- Logo or text added to the costume
- Accessories such as head fan, cooling vest and extra pair of shoes
One pair of shoes is included; an extra pair is optional.
Step 3: Submit your design and approve it
Contact the team with your idea, logo or sketch. The quote is free and without obligation, and the team replies within 24 hours. You receive an estimated delivery timeline before any order is placed. Payment is made in full when you order, before production starts.
If you want to see your mascot before it is made, select the "2D sketch before production" option on the product page. Manufacturing begins only once you have approved the sketch, so you can check proportions, colours and details and request adjustments before the costume is built. A proof can also be provided before manufacturing on request.
Step 4: Production
Your made-to-order mascot is produced after full payment and approval: about 10 working days, or 24 hours with Fast Delivery.
Step 5: Delivery to your door
SPOTSOUND ships worldwide with end-to-end tracking. A tracking number is emailed once your order is dispatched. For the United Kingdom, delivery is by Chronopost or Parcelforce, at £50 per mascot, in about 5 working days. Outside the European Union, a customs fee of 15% is added at checkout (25% for the USA and Canada).
Frequently asked questions about ordering a custom mascot online
How long does it take to receive a custom mascot?
Production takes about 10 working days after full payment and approval, or 24 hours with Fast Delivery. A fully custom creation takes longer, and the team provides an estimated timeline with your quote before any order is placed.
What if I need my mascot urgently?
Choose the Fast Delivery option, which gives 24 hours of production instead of about 10 working days. For a fixed-date event, tell the team before ordering so that feasibility can be confirmed together.
Can I see a sketch before the mascot is produced?
Yes, by selecting the "2D sketch before production" option on the product page. Manufacturing begins once you have approved the sketch.
Can I order several mascots for one event?
Yes. Contact the team with the number of mascots, whether they are identical or different, and your deadline, and a customised quote will be prepared.
Is the quote free?
Yes. The quote is free and without obligation, and the team replies within 24 hours.
Can I pay in instalments or cancel after paying?
No. Payment is made in full when you order, and a paid order cannot be cancelled, except as provided by law. Check every choice carefully before validating.
Do you ship outside the European Union?
Yes, worldwide with end-to-end tracking. Outside the European Union, a customs fee of 15% is added at checkout (25% for the USA and Canada).
Ready to start?
A custom mascot project? Ask for a free quote today.