Ongoing Support and Care for Your Mascot Costume

Ordering a mascot costume is not the end of the relationship with SpotSound UK; it is really just the beginning. From the moment your order is confirmed, our team continues to look after you and your costume for as long as you own it, well beyond the day it first arrives on your doorstep.

Shipping your mascot

Once an order is placed, we send you all the relevant information by email, including an estimated delivery date, so you always know roughly when to expect your costume. Mascot costumes are lightweight but large, so shipping prices are calculated on volume rather than weight, which is a fairer reflection of the space a costume takes up in transit. Every costume is trackable, and shipping and packaging are charged at cost, so you always know what you are paying for and why, with no hidden mark-up on the delivery itself.

Our guarantee

We offer a "no-quibble" guarantee on receipt of your costume: if there is a problem, simply let us know and we will put it right. Within the first year of ownership, we continue to offer support on a clear and fair basis, with full details available on request. This means you are not left on your own if something needs attention shortly after your costume arrives, and you always have a point of contact to turn to.

Accessories for your costume

If you would like anything extra for your mascot, such as seasonal clothing or replacement parts, we are always happy to provide a competitive price. Ordering accessories at the same time as your costume also allows us to offer a better overall price, so it is worth thinking about any extras before your order is finalised rather than adding them later on. Further information about the accessories we offer is available separately, so do ask if you would like more detail on what is possible for your particular costume.

Refurbishment and long-term care

We provide ongoing support to help extend the life of your costume, including a full refurbishment service. We carefully clean the costume and carry out any repairs needed so it looks its best for future outings, and in some circumstances we can offer a collect-and-return service. Simply ask us for details, and we can talk through what would work best for your situation and how the costume has been used since it was delivered.

Talk to an existing client

Some of our clients are happy to speak with prospective customers about their experience with us. If you would find that reassuring before placing an order, just let us know and we can arrange it, so you can hear directly what ongoing support looks like in practice from someone who has already been through the process.

Keeping a simple note of when your costume was first delivered, and of any refurbishment work carried out since, can also make future conversations with our team quicker and more useful. It means we can talk about your particular costume with the right context from the start, rather than beginning from scratch every time you get in touch about support.

Whether you are browsing for your first mascot or thinking about the care of one you already own, our team is on hand to help. Explore our mascots online or contact SpotSound directly to request a quote or ask about support.