Whether the mascot is for a students' union, a charity fun run or a sports club, it is produced to order and posted with tracking. Below is a plain account of how long each stage takes and what you will pay.
Tracking your order
The estimated delivery date is given on every product page and once more as you place the order. After that, each step can be checked on our Order tracking page.
Two clocks: production and transit
- Production takes about 10 working days, including pre-production and finishing. We start counting when your full payment and all the details we need have reached us, or, with the 2D sketch option, when you have signed off the sketch. Choose Fast Delivery and production is down to 24 h.
- Transit: once the parcel has been dispatched, how long it takes is down to the shipping option you chose, the local carriers' own schedules and, where relevant, customs formalities in the destination country.
Shipping options and what to expect
- Free delivery (Chronopost within Europe, USPS to the USA, Canada Post to Canada once the threshold below is reached): around 5 working days.
- Standard paid options: 4 to 5 working days.
- Express options: 3 to 4 working days.
- Fast Delivery (FedEx high priority): 24 h to make, then 4 to 5 working days on the road, at £600 per mascot. A duo or a set is treated as 2.
Transit estimates are in working days and are added to production (about 10 working days, or 24 h under Fast Delivery). Chronopost delivers free of charge throughout Europe and the UK. For the USA and Canada, USPS and Canada Post are free when purchases reach US$2,000 (£1,507), with customs fees included. Within the United Kingdom, Chronopost or Parcelforce is used at £50 per mascot, taking around 5 working days. Nowhere else in the world has a free option. For destinations outside the European Union, flat customs fees of 15% are applied at checkout, or 25% for the USA and Canada, in addition to any taxes due. The available carriers and the precise price are displayed on the product page and at checkout.
Who delivers
Your address and chosen option decide which partner is used: Chronopost, FedEx, Parcelforce, UPS, USPS or Canada Post, by standard or express service. You receive an email as soon as the parcel is on its way, together with a tracking number where one exists.
Postage charges explained
What you pay for shipping takes in order preparation, packing and carriage. It varies with where the parcel is going, the option picked and how many mascots are in it, and it is displayed before you confirm anything.
If you need more than one mascot, say for a university society and a charity partner, put them in one order. Two orders placed separately cannot be merged, and each is charged its own shipping.
Protection in transit
Boxes are sized generously and the fragile parts get extra attention when packing.
If you need to return something
You will find the return conditions in our terms and conditions of sale.
Get in touch
Use our contact form and a member of the team will answer.
Delivery FAQ for UK customers
Which carriers deliver within the UK?
Chronopost or Parcelforce, at £50 per mascot, taking around 5 working days.
What does Fast Delivery cost in pounds?
£600 per mascot, with a duo or a set counted as 2. The mascot is made in 24 h and then travels for 4 to 5 working days.
Is the delivery date a promise?
The date shown on the product page and at checkout is an estimate. Transit times depend on local carriers and, where it applies, on customs.
Will I be told when it ships?
Yes, by email, and a tracking number is added when one is available.
Do I pay anything extra outside the EU?
Flat customs fees of 15% are added at checkout, or 25% for the USA and Canada, on top of any applicable taxes.